Appendix

Spa Don't

Pre-Treatment Lounge

• Poorly located from changing area and/ or treatment zone
• No beverage service or poorly designed

Treatment rooms

• Improperly sized either too small or too large
• Acoustically inadequate and disruptive to guest experience
• Lighting not flexible, too bright or underlit spaces

Signature Suites

• Underwhelming design
• (see treatment room above)

Post Treatment Lounge

• Non-existent or improperly sized
• Uncomfortable loungers

Heart of House

• Designed as afterthought
• Improperly sized or lacks any amenities